There’s a kind of flat bubble forming on the base of your snowboard. Or maybe you go for a killer jump and your skis break. Perhaps the zipper on a jacket purchased a few 
years ago requires a minute or two of adjustment before you can zip it up.
A ‘delam,’ short for delamination, is when the plastic base starts separating from the wood or aluminum core of the ski or snowboard. It will make the base ‘squirrely,’ causing a dangerous loss of control. Whatever the flaw, nearly every brand will replace or repair their stuff, even if you bought it 
two or three years ago. That’s why you should always save the receipt, and/or copies of the credit card charge, if something was relatively expensive. Here’s how to get the company to make good:
Start by searching the name of the company, and refine the search for Customer Service. Call them and explain the problem. If the CS rep isn’t cooperative, say the magic words: “May I speak to a supervisor.” If you get no satisfaction, search for the address and the name of the company CEO. Write a letter to the CEO, politely explaining the problem.
These honchos read letters from customers. When you write, explaining why you believe you should get a repair or replacement, you may be surprised at how unexpectedly generous the head of a brand may be when contacted personally. Often you may be offered a brand new model rather than just getting the old one repaired.
Don’t put up with gear that isn’t totally safe or comfortable to use. The time it takes to communicate with a company about your purchase can pay off big time.