Ever get a “k” when you would’ve preferred a more respectful and descriptive response? You may have remembered those days when one could expect a “Thanks, Dad. Of course I’ll be home on time,” or “Yes, boss, I’ll finish the project before I leave for the day.” Those days are over.
Around 200 
took weeks for a letter to arrive. But hit the fast-forward button to 2013 and it seems that although we have ever more rapid methods of communication, we’ve only grown worse at the art of communicating.
Text abbreviations and misspellings might be expected from a 14-year-old, but a higher level of communication should be expected from professionals and business leaders.
Unclear or sloppy electronic interactions can cause confusion and cost your company time and money. It also impacts your reputation for professionalism. (Think of it as the metaphorical equivalent of wearing a soiled, wrinkled tee-shirt to work.)
Whether you’re writing someone who owes you money or simply confirming an appointment, remember your written word is an extension of your business. If you wouldn’t say it in person, don’t say it in a text or email.
The permanency of electronic communication can be a godsend for future review, should you need to remember a person’s name. Or, in a worst-case scenario, if you have a past-due client it can establish a record for future legal action. Neither of those possibilities are left on the table, if you’re embarrassed by what you’ve written.