With the digital and voice technologies we have today, there is no excuse for less-than-stellar customer service 24-7. At The Office Gurus, canned recordings and lengthy waits on hold strain a person’s patience to the breaking point. No one wants to waste valuable time while they wait in a long phone queue to speak to a live, well-trained operator.
In fact, did you know that research shows that most of us will reach a breaking point and hang up the phone in frustration if the wait lasts longer than a few minutes? That’s called call abandonment. An unacceptably high call-abandonment rate can be very costly. Customers who feel you don’t value them enough to answer their call in a timely manner may leave for good, resulting in lost revenues. Those that remain on the line often can be hard to please or outright hostile. The negativity associated with long hold times can be contagious, leading to reduced employee morale.
The Office Gurus understands this dynamic like few others in our industry. We stand apart from our competitors because we have focused our efforts on cultivating a happy, productive workforce. These employees understand the value of superior customer service and work hard to achieve incredible results for companies in a variety of industries. We are proud of our happy workforce and dedication to customer satisfaction. Put us to work for your business!