Are you steamed by long waits on hold? As most of us know by now, the mobile telecommunications industry continues to undergo a rough-and-tumble fight over market share. Verizon Wireless recently shelled out a cool $130 billion — you read that right — for a 45-percent share in Vodafone.
According to a report from Reuters, it would appear the discount strategy of T-Mobile is beginning to irk AT&T as well as the number three rival: Sprint Corp.
Yet, what bugs mobile-phone users the most is the dearth of customer service. How many agonizing minutes did you spend on hold with one of the major phone carriers in 2013? Some of us actually thought technological advances would eventually translate over to an improvement in navigating the websites of telecom companies. Boy, we were dead wrong!
Instead, many busy business professionals must expend precious time waiting on hold. Why is it so difficult for these massive companies flush with cash to spare us those agonizing minutes on hold?
It’s easy to vent your frustrations on a lowly-paid customer-service rep, but that does little to improve your ability to easily access your billing information and how many minutes are remaining on your phone plan. It seems as if it should be such a simple task. Yet the major carriers seem to hide behind those customer-service reps, who are often ill-equipped to provide the customer service you need to manage your telecommunications expenses.
That’s when a third-party solution can be a lifesaver. (Just think of the impact that such frustrating obfuscation has on your health!) So make your healthcare provider happy: Lower your blood pressure today with AccountBoss.