New iPhone shipments rolled out in late September, and by the year-end holidays, millions of consumers will have the new devices in hand.
Yet even before the rollout was underway, some buyers plagued with regret were already heading back to stores to return their new phones.
As the year-end holiday shopping season draws to a close, many shoppers will decide to return gifts for various reasons. That’s why the after-holiday shipping volume may be almost as busy as the first round of holiday shopping.
There’s a lesson here for merchants: Relationships matter. Quibbling over the reason for the return may result in an unhappy customer.
Provide a tracking ID number, so the customer can easily check the progress of an in-transit delivery or an item they are returning. With today’s technology it’s easy to go online and ensure a package is still on schedule for the expected delivery date.
Secondly remember we offer customized services such as pre-scheduled deliveries, the choice to request a return signature and special handling requests. For example some consumers may want a delivery to be wrapped in a discreet package so as not to spoil a surprise.
Lastly, as we welcome in the New Year at intuiShip, we appreciate the opportunity to serve our clientele. We understand the shipping industry inside and out. You can count on us to help your online business grow!