As a property manager, you’ll no doubt encounter your share of customer service issues. That comes with the nature of the job. But it’s how you handle the requests or complaints that matters. Here are some tips to help you better handle whatever comes your way and become a customer service rockstar!
Listen. You should always listen carefully to your tenant’s exact complaint and ask follow-up questions so you know exactly what is going on and how you can resolve it appropriately. This also sends a message to the tenant you’re invested in their situation and value them.
Be available. You should have dedicated business hours to respond to tenant phone calls or emails. Your tenants also should be able to easily reach you in the event of an after-hours emergency.
Be responsive. Respond as quickly as possible as you can to tenant problems.
Be professional. A little professionalism goes a long way. Refrain from arguing or raising your voice, no matter how much they irritate you.
Know when to call for help. If you ever feel like your safety is in danger, you need to remove yourself from the situation. If the situation escalates, contact the authorities. It’s not worth putting your life or your career in peril due to a tenant conflict.
Organize and simplify. An organized landlord is much better equipped to provide good customer service. That’s where we can help. If you are in charge of property inspections, we have a tool that will make your life a lot easier. Whether it’s move-in/out inspections, periodic inspections, clean-checks, turns, or due diligence inspections, we’re here to help you. Give us a call! website