How are your hospitality clients helping their guests? A few small gestures can go a long way, and we’re not just talking about a smooth check-in process and excellent housekeeping.
Do your clients have concierges? If it isn’t a formal role, do their front desk staffs or other employees know how to help guests? Consider creating a list of recommendations for the front desk to share or place them in the guest rooms. This list can include directions to areas within the community such as airports, popular restaurants and bars, entertainment venues, churches and synagogues and public transportation options. Don’t forget about the “hidden treasures” around the community. Guests will likely want to know about those as well.
Do your clients provide access to items guests may have forgotten to pack? This can include basics such as toothbrushes and toothpaste or shaving cream. Whether they offer these items free of charge with a call to the front desk or for purchase via vending machines or small on-site shops, make sure guests are aware of what and how items can be purchased.
These small gestures can go a long way to building trust, loyalty and repeat guests for your client’s property. We look forward to helping your clients secure coverage! {{account:url}}