By now you are well aware there are many changes coming through the FDCPA. We have some time to get used to all that is within this long document since it doesn’t go into effect until October of this year.
However, we wanted to start making you aware of aspects within the FDCPA. One of these is that collection agencies will be allowed to use social media to contact those with debt. There isn’t a limit to how many times someone can be contacted this way. In other words, a debt collector could contact a person 20 times a day over social media and that would be okay.
But it isn’t okay! We think this aspect is not a good way to run your debt collection agency. We know from basic human behavior that sending 20 messages a day is the equivalent of someone standing at your doorstep ringing the doorbell or knocking nonstop all day long. That never ends well for anyone.
As we review together the changes coming through FDCPA, take into consideration how what is allowed will impact your business, reputation and ability to meet the goals you have, and of those relying on you. Just because things are allowed, doesn’t mean they should become part of your process.
We’d love to talk to you more about your thoughts on this aspect of the FDCPA.