Your medispa clients may occasionally have a disgruntled client. But what happens when a new client left a previous medispa provider over legitimate or perceived mistakes with a procedure? While this new client may have questions of her own, your client also should ask questions during the in-take process to better understand what happened. Here are some questions your client should consider asking:
What were they expecting with their initial procedure? What was the goal? What caused them to be unhappy? Are they looking to reverse the procedure or do they plan something different entirely?
Have they given enough time for the proper results? Any procedure takes time and doesn’t result in immediate improvement. When was the initial procedure done? What have they done during the healing process? Should they wait a bit longer?
Did they consult with the initial provider for any input or correction? (Some may not have complained. Others may have attempted to work with the prior provider on remediation.)
It’s important for your client to cover these issues tactfully, and as part of a conversation with the potential client rather than via a written questionnaire. Tone is everything, and if your client makes clear that she only wants to understand so as to better serve, the client should not object to the questions.