How often do you check for messages in your social media inboxes? Every few days? Every few weeks? Never? Really, you should be doing it every day. Addressing questions or concerns in a timely manner is critical and it will help your customers (and potential customers) feel valued and respected.
Similarly, you want to check for comments on your posts and respond to them when you can! If you get negative comments or messages, express genuine concern, pledge to resolve the matter further privately and provide a plan for follow-up if needed.
#bestpractices #socialmediamanagement #smallbusiness #businessowner #successtips #franchisee #outsource #marketinghelp #seomarketing #creativeagency #buildyourdreams
