What to expect when you work with a collection agency

In this economy, collection agencies might be the only way to get past-due payment. http://redirect.tinyurl.com/api/click?key=a7e37b5f6ff1de9cb410158b1013e54a&out=http://www.nfib.com/business-resources/business-resources-item?cmsid=51465&loc=http://longurl.org&cuid=0040e228f8adc2d05e916d463541cc1&opt=false&format=txt