What does empathy have to do with great customer service? Turns out, a lot! Empathy — the ability to identify with and understand somebody else’s feelings or difficulties — can dramatically boost customer satisfaction and retention. The problem? Empathic skills are disappearing in the U.S. at an alarming rate. Roman Krznaric, author of Empathy: Why It Matters, and How to Get It, believes the ability of most people worldwide to empathize with their fellow man “seems to be in free fall.”
Few companies focus on recruiting empathic employees. But we do! We look for empathy as part of our recruiting process. We treat our employees with respect and provide a positive, upbeat working environment. And we believe in creating a workplace where a caring attitude towards our customers is encouraged and rewarded. Our managers lead the way through both example and training materials that encourage workers and managers to respond empathically. It’s why our we deliver a powerful ROI for customers in so many different industries. Want to learn more? Go here or give us a call at 1-888-847-7422. We look forward to hearing from you!